Terms of Use for Nynecom LLC
Effective Date: July 17, 2026
Last Updated: July 17, 2026
These Terms of Use (“Terms”) govern your access to and use of the website located at nynecom.com, including its pages, forms, chat features, scheduling tools, and other online features (collectively, the “Site”), as well as certain services made available by Nynecom LLC, including AI voice agents, chat systems, automated messaging tools, workflow automations, consulting materials, and related technology services (collectively, the “Services”).
The terms “Nynecom,” “we,” “us,” and “our” refer to Nynecom LLC. The terms “you” and “your” refer to the person or entity accessing the Site or using the Services.
By accessing the Site, submitting information through the Site, interacting with one of our automated systems, or using the Services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.
If you do not agree to these Terms, do not access or use the Site or Services.
1. Eligibility and Authority
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
If you access or use the Site or Services on behalf of a business or other organization, you represent and warrant that you have authority to bind that organization to these Terms. In that case, “you” and “your” also refer to that organization.
2. Nature of Our Services
Nynecom provides business technology, marketing, automation, consulting, and AI-assisted communication solutions. Our Services may include:
AI voice agents and conversational assistants;
Automated text-message and email systems;
Lead-management and follow-up systems;
Website forms and chat widgets;
Workflow and operational automations;
Marketing and business-development services;
Business consulting, implementation, and support; and
Other technology or professional services described on the Site or in a separate written agreement.
Certain Services may be governed by a separate proposal, order form, statement of work, master services agreement, subscription agreement, or other written contract.
If a separate written agreement conflicts with these Terms concerning paid Services, the separate written agreement will control with respect to that conflict.
Information appearing on the Site does not constitute a binding offer, guarantee, or promise that any particular Service will be provided.
3. Artificial Intelligence Disclosure
Some of our Services use artificial intelligence, machine learning, automated decision systems, synthetic voices, or similar technologies.
When you interact with an AI voice agent, chatbot, web widget, or automated messaging system, you acknowledge that:
You may be communicating with an artificial intelligence system rather than a human representative.
AI-generated responses may contain inaccuracies, omissions, delays, or other errors.
AI-generated information is provided for general informational and business-support purposes.
AI output should be independently reviewed before it is used to make material business, legal, financial, employment, medical, safety, or other high-impact decisions.
An AI system may be unable to understand every request or provide assistance in every situation.
You are responsible for reviewing and confirming the accuracy and suitability of AI-generated content before relying on it or taking action based on it.
Nynecom does not warrant that AI-generated output will be complete, current, accurate, appropriate, or free from errors.
4. Calls, Monitoring, and Recordings
Calls or interactions with Nynecom, including interactions involving AI voice agents, may be monitored, transcribed, or recorded for quality assurance, training, security, documentation, service delivery, and legal-compliance purposes.
Where required by law, we will provide additional notice or obtain appropriate consent before recording a communication.
By continuing a call after receiving a recording or monitoring notice, you consent to the monitoring, transcription, or recording to the extent permitted by applicable law.
5. Service-Related Communications
When you provide us with an email address, telephone number, or other contact information, you authorize us to contact you regarding:
A request or inquiry you submitted;
An appointment or scheduled consultation;
A transaction or potential transaction;
Services you requested or purchased;
Account, billing, security, or support matters;
Important operational or legal notices; and
Other communications reasonably related to our existing or anticipated business relationship.
These service-related communications are separate from promotional marketing communications.
6. Promotional Email Communications
If you provide your email address to Nynecom, we may send you promotional or commercial email communications where permitted by applicable law.
Promotional communications may include:
Business and marketing insights;
Educational content;
Company news;
Product or service announcements;
Invitations, events, and webinars;
Special offers and promotions; and
Information about services that may interest you.
Where an affirmative marketing choice is presented, you may choose whether to subscribe.
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email or by contacting us at support@nynecom.com.
Unsubscribing from promotional messages will not necessarily prevent us from sending non-promotional communications related to transactions, appointments, security, legal notices, or Services you requested.
We do not sell, rent, or transfer email addresses to unaffiliated third parties for their own independent email marketing unless our Privacy Policy states otherwise and applicable law permits it.
7. SMS and Text Messaging
Nynecom may offer one or more text-messaging programs. The specific messages you receive will depend on the consent you provide and the purpose for which you provided your telephone number.
A. Informational and Service Messages
When you request information, schedule an appointment, initiate a transaction, request support, or otherwise ask us to contact you, we may send messages reasonably related to that request, subject to applicable law.
B. Marketing Messages
We will send automated or recurring marketing text messages only when we have obtained the level of consent required by applicable law.
Where prior express written consent is required, your consent applies to marketing messages from Nynecom LLC at the telephone number you provided.
Consent to receive marketing calls or texts is not a condition of purchasing any goods or services.
C. Message Frequency and Charges
Message frequency varies depending on your interactions with us, the program in which you participate, and the preferences you select.
Message and data rates may apply. Contact your wireless carrier for information about your messaging or data plan.
D. Opting Out
You may opt out of marketing text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT, or by communicating your revocation through another reasonable method.
After receiving an opt-out request, we may send one final message confirming your request.
Your opt-out request will apply to the messaging program or communications covered by that request. You may continue to receive messages that are legally permitted or necessary to complete a transaction you initiated, respond to a new request, or address an urgent account or security matter.
E. Help
For assistance, reply HELP or contact us at support@nynecom.com.
F. Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your carrier and is outside Nynecom’s complete control.
You represent that you are the subscriber or customary user of the telephone number you provide. You agree to notify us if the number is reassigned, disconnected, or no longer belongs to you.
8. Acceptable Use
You agree to use the Site and Services only for lawful purposes.
You may not:
Violate any applicable federal, state, local, or international law;
Use the Site or Services for fraud, deception, harassment, threats, abuse, or unlawful discrimination;
Impersonate another person or misrepresent your identity or affiliation;
Provide false, inaccurate, or misleading information;
Infringe another party’s privacy, publicity, intellectual-property, contractual, or other legal rights;
Upload or transmit malicious code, malware, spyware, viruses, or harmful content;
Interfere with the operation, availability, integrity, or security of the Site or Services;
Attempt to gain unauthorized access to an account, system, server, database, model, prompt, workflow, or network;
Reverse engineer, decompile, disassemble, scrape, extract, copy, or attempt to discover the source code, prompts, system instructions, models, logic, or underlying components of the Services, except where such a restriction is prohibited by law;
Use automated means to access, scrape, crawl, or collect information from the Site without written authorization;
Use the Services to create or distribute unlawful spam, robocalls, robotexts, or other prohibited communications;
Use AI-generated output to make legally regulated or high-impact decisions without appropriate human review and all legally required safeguards; or
Assist another person in doing any of the foregoing.
We may investigate suspected violations and suspend or terminate access to the Site or Services.
9. Information and Materials You Submit
You retain ownership of information, text, documents, recordings, prompts, files, and other materials you submit through the Site or Services (“User Content”).
By submitting User Content, you grant Nynecom and its service providers a limited, non-exclusive license to host, store, reproduce, transmit, process, modify, and use the User Content as reasonably necessary to:
Provide and improve the requested Services;
Respond to your inquiries;
Operate and secure our systems;
Troubleshoot technical problems;
Comply with applicable law; and
Enforce our agreements.
You represent and warrant that:
You have the right to submit the User Content;
Our permitted processing of the User Content will not violate another person’s rights;
The User Content is accurate to the best of your knowledge; and
The User Content does not contain unlawful or malicious material.
Do not submit confidential, regulated, or highly sensitive information unless Nynecom has expressly agreed in writing to receive and process that type of information.
10. Accounts and Security
Some Services may require an account, login credentials, or access to third-party systems.
You are responsible for:
Maintaining the confidentiality of your credentials;
Restricting unauthorized access to your account;
Ensuring that information associated with your account remains accurate;
Using reasonable security practices; and
Promptly notifying us of suspected unauthorized access.
You are responsible for activity conducted through your account unless that activity was caused directly by Nynecom’s failure to use commercially reasonable safeguards.
11. Third-Party Platforms and Services
The Site and Services may use, integrate with, or link to third-party platforms, including hosting providers, telecommunications providers, customer-relationship-management systems, payment processors, analytics tools, advertising platforms, social networks, AI providers, and scheduling tools.
Third-party services are governed by their own terms and privacy policies. Nynecom does not control and is not responsible for the availability, security, functionality, content, or practices of third-party services.
A link or integration does not necessarily imply that Nynecom endorses or controls the third party.
12. Intellectual Property
The Site, Services, and all associated materials are owned by Nynecom LLC or its licensors and are protected by copyright, trademark, trade-secret, and other intellectual-property laws.
Protected materials may include:
Software and source code;
AI prompts, workflows, configurations, and system instructions;
Automation designs and processes;
Text, videos, graphics, and website designs;
Logos, names, service marks, and branding;
Reports, templates, methodologies, and documentation; and
Compilations, databases, and other proprietary materials.
Subject to these Terms, Nynecom grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for lawful personal or internal business purposes.
No ownership rights are transferred to you.
You may not reproduce, sell, sublicense, distribute, publicly display, modify, create derivative works from, or commercially exploit Nynecom materials without our prior written authorization, except where expressly permitted by a separate written agreement.
“Nynecom,” its logos, and associated branding may not be used without prior written permission.
13. Feedback
If you provide ideas, suggestions, recommendations, or other feedback concerning the Site or Services, you grant Nynecom a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or compensation.
This section does not transfer ownership of your preexisting confidential business information.
14. No Professional Advice or Guaranteed Results
Unless expressly stated in a separate written agreement, information provided through the Site or Services does not constitute legal, accounting, tax, investment, medical, employment, or other regulated professional advice.
You should consult an appropriately qualified professional before making decisions requiring specialized advice.
Testimonials, examples, projections, case studies, marketing statements, and descriptions of possible outcomes are illustrative only. They do not guarantee that you or your business will achieve the same or similar results.
Business, marketing, automation, and technology outcomes depend on numerous factors outside Nynecom’s control, including your offer, market, pricing, staffing, implementation, data quality, response times, sales practices, advertising budget, customer demand, and compliance practices.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
NYNECOM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND QUIET ENJOYMENT.
NYNECOM DOES NOT WARRANT THAT:
THE SITE OR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
DEFECTS WILL ALWAYS BE CORRECTED;
AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE;
THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE;
COMMUNICATIONS WILL ALWAYS BE DELIVERED; OR
USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR BUSINESS OR FINANCIAL RESULT.
Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NYNECOM LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
THIS INCLUDES DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, REPUTATIONAL HARM, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, ARISING FROM OR RELATED TO:
YOUR ACCESS TO OR USE OF THE SITE OR SERVICES;
YOUR INABILITY TO ACCESS OR USE THE SITE OR SERVICES;
RELIANCE ON AI-GENERATED CONTENT;
UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION;
THIRD-PARTY SERVICES OR INTEGRATIONS;
FAILED, DELAYED, OR MISDIRECTED COMMUNICATIONS; OR
THE CONDUCT OF ANOTHER USER OR THIRD PARTY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NYNECOM’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, THESE TERMS, OR ANY FREE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
LIABILITY RELATING TO PAID SERVICES WILL BE GOVERNED BY THE APPLICABLE WRITTEN SERVICE AGREEMENT. IF NO SUCH AGREEMENT CONTAINS A LIABILITY LIMIT, NYNECOM’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO NYNECOM FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
17. Indemnification
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Nynecom LLC and its members, managers, officers, employees, contractors, agents, affiliates, licensors, and service providers from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising out of or relating to:
Your violation of these Terms;
Your unlawful or improper use of the Site or Services;
User Content you submit;
Your violation of another person’s rights;
Communications or campaigns initiated by you through the Services; or
Your failure to obtain legally required notices, permissions, or consents.
Nynecom may assume control of the defense of a matter subject to indemnification, and you agree to reasonably cooperate in that defense.
18. Suspension and Termination
We may restrict, suspend, or terminate your access to the Site or Services if we reasonably believe that:
You violated these Terms;
Your use creates a security, legal, reputational, or operational risk;
Your use may harm Nynecom, another user, or a third party;
Suspension is necessary to comply with law or a third-party requirement; or
A separately contracted Service has expired or been terminated.
You may stop using the Site at any time.
Termination does not eliminate rights or obligations that accrued before termination. Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, disclaimers, liability limitations, indemnification, and dispute resolution.
19. Privacy
Our collection, use, disclosure, retention, and protection of personal information are described in our Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference and should be available through a clearly labeled link on the Site.
By using the Site or Services, you acknowledge that you have reviewed our Privacy Policy.
20. Changes to the Site or Services
We may modify, suspend, discontinue, or replace any part of the Site or Services at any time.
We are not liable for a modification, suspension, or discontinuation, except where a separate written agreement expressly provides otherwise.
21. Changes to These Terms
We may update these Terms periodically to reflect changes in our Services, business practices, technology, or legal obligations.
The updated version will be posted on the Site with a revised “Last Updated” date.
Where required by law, we will provide additional notice or request renewed consent.
Your continued use of the Site after revised Terms take effect constitutes acceptance of the revised Terms, except where applicable law requires another form of agreement.
22. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles.
Unless a separate written agreement provides otherwise, any legal action arising from or relating to these Terms, the Site, or the Services must be brought in a state or federal court having jurisdiction in Virginia Beach, Virginia.
You and Nynecom consent to the personal jurisdiction and venue of those courts.
23. Informal Dispute Resolution
Before filing a legal action, you agree to send us written notice describing the dispute and the requested resolution.
The notice must be sent to support@nynecom.com.
The parties agree to make a good-faith effort to resolve the dispute informally for at least 30 days after receipt of the notice before initiating litigation, unless immediate legal relief is reasonably necessary.
24. Severability
If any provision of these Terms is found invalid, illegal, or unenforceable, that provision will be enforced to the greatest extent permitted by law, and the remaining provisions will remain in full force and effect.
25. Waiver
A failure by Nynecom to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.
26. Assignment
You may not assign or transfer your rights or obligations under these Terms without Nynecom’s prior written consent.
Nynecom may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change of control, or transfer to an affiliate.
27. Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between you and Nynecom concerning your general use of the Site.
A separate written service agreement may contain additional or different terms governing paid Services.
28. Contact Information
Questions, complaints, notices, and requests concerning these Terms may be directed to:
Nynecom LLC
Email: support@nynecom.com
Mailing Address: 237 Marlene Street
Virginia Beach, Virginia 23452
United States