Privacy Policy for Nynecom LLC

Effective Date: July 18, 2026
Last Updated: July 18, 2026

Nynecom LLC (“Nynecom,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

  • Visit nynecom.com or another website operated by Nynecom;
  • Complete a form, schedule an appointment, or request information;
  • Use our software, automation systems, or business services;
  • Interact with our AI voice agents, chat systems, or text-messaging services;
  • Apply for employment, training, contractor, or sales opportunities;
  • Communicate with us by telephone, email, text message, social media, or another channel; or
  • Otherwise interact with Nynecom.

By using our website or Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect:

  • Name;
  • Email address;
  • Telephone number;
  • Company name;
  • Job title;
  • Mailing address;
  • Appointment and scheduling information;
  • Account or login information;
  • Messages, questions, form submissions, and support requests;
  • Business information you provide while discussing or using our Services;
  • Payment and transaction information;
  • Employment, contractor, sales, or training application information;
  • Résumés, work history, skills, portfolio materials, certifications, and references;
  • Marketing and communication preferences; and
  • Any other information you voluntarily provide.

Payment-card information may be processed directly by a third-party payment processor. Nynecom may not receive or store complete payment-card numbers.

B. AI, Call, Chat, and Messaging Information

When you communicate with an AI voice agent, chatbot, text-messaging system, or customer-support system, we may collect:

  • Call audio;
  • Call recordings;
  • Call transcriptions;
  • Text-message content;
  • Chat transcripts;
  • Telephone numbers;
  • Dates, times, and duration of communications;
  • Information provided during the interaction;
  • Appointment or lead information;
  • Communication preferences; and
  • AI-generated summaries, classifications, or suggested responses.

Calls may be monitored, recorded, or transcribed for service delivery, quality assurance, training, security, documentation, and legal compliance. Where required, we will provide notice or obtain consent before recording.

C. Information Collected Automatically

When you visit our website or use our online Services, we and our technology providers may automatically collect:

  • Internet Protocol address;
  • Browser type;
  • Device type;
  • Operating system;
  • Approximate geographic location derived from an IP address;
  • Referring and exit pages;
  • Pages viewed;
  • Links clicked;
  • Date and time of access;
  • Session activity;
  • Cookie identifiers;
  • Advertising or analytics identifiers; and
  • Website performance and diagnostic information.

D. Information From Third Parties

We may receive information from:

  • Clients and business partners;
  • Referral partners;
  • Advertising and social-media platforms;
  • Customer-relationship-management providers;
  • Scheduling platforms;
  • Payment processors;
  • Communications providers;
  • Publicly available business sources;
  • Lead-generation services; and
  • Other vendors or platforms you use to interact with us.

2. How We Use Information

We may use personal information to:

  • Operate, maintain, and improve our website and Services;
  • Respond to inquiries and provide requested information;
  • Schedule consultations, demonstrations, interviews, or appointments;
  • Provide AI automation, voice, chat, text, marketing, consulting, and operational services;
  • Create and manage customer or applicant records;
  • Communicate about transactions, accounts, appointments, support, security, and service updates;
  • Process payments and maintain financial records;
  • Personalize website and service experiences;
  • Analyze website traffic and service performance;
  • Diagnose errors and protect our systems;
  • Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity;
  • Develop, test, monitor, and improve our workflows and AI-supported systems;
  • Evaluate employment, contractor, sales, and training applicants;
  • Administer Command Center training or related development programs;
  • Send newsletters, promotions, company news, business insights, and special offers where permitted by law;
  • Maintain suppression and opt-out records;
  • Enforce our Terms of Use and other agreements;
  • Establish, exercise, or defend legal claims;
  • Comply with legal, regulatory, tax, accounting, and contractual obligations; and
  • Carry out another purpose disclosed when the information is collected.

3. Promotional Email

When you provide your email address, we may send you business information and promotional email where permitted by law.

Promotional emails may include:

  • Educational information;
  • Business and marketing insights;
  • Newsletters;
  • Company announcements;
  • Invitations;
  • Product or service information;
  • Special offers; and
  • Other promotional content.

You may unsubscribe from promotional email by clicking the unsubscribe link included in the message or contacting support@nynecom.com.

Commercial email must include accurate sender information, non-deceptive subject lines, a valid postal address, and an effective unsubscribe process.

Unsubscribing from promotional email will not prevent us from sending service-related, transactional, legal, security, appointment, or account communications.

4. SMS and Telephone Communications

A. Service-Related Communications

When you submit an inquiry, schedule an appointment, request support, begin a transaction, or otherwise ask us to contact you, we may call or text you regarding that request where permitted by law.

B. Promotional Calls and Text Messages

Nynecom may send automated or recurring promotional calls or text messages only after obtaining the consent required by applicable law.

When prior express written consent is required:

  • Consent applies to communications from Nynecom LLC;
  • Consent is not a condition of purchasing goods or services;
  • Message frequency may vary;
  • Message and data rates may apply; and
  • The consent language will be presented near the telephone-number field or other consent mechanism.

Providing a telephone number or interacting with an AI voice agent does not, by itself, constitute consent to receive every type of recurring promotional message.

C. Opting Out

You may revoke consent or opt out of marketing text messages by:

  • Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT;
  • Emailing support@nynecom.com; or
  • Communicating your request through another reasonable method.

We may send one final message confirming the opt-out request.

For assistance, reply HELP or contact support@nynecom.com.

Wireless carriers are not responsible for delayed or undelivered messages.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, session-replay tools, and similar technologies to:

  • Keep the website functioning;
  • Remember preferences;
  • Understand website traffic;
  • Measure marketing performance;
  • Improve usability;
  • Detect fraud or abuse;
  • Diagnose technical problems; and
  • Deliver or measure advertising.

You may control cookies through your browser settings. Blocking some cookies may affect website functionality.

Where required by applicable law, we will provide additional cookie notices or consent choices.

6. How We Disclose Information

We may disclose personal information to the following categories of recipients.

A. Service Providers

We may disclose information to companies that help us operate our business, such as:

  • Website-hosting providers;
  • Cloud-storage providers;
  • AI and automation platforms;
  • Customer-relationship-management providers;
  • Email and SMS providers;
  • Telephone and voice-service providers;
  • Payment processors;
  • Scheduling providers;
  • Analytics and advertising providers;
  • Cybersecurity providers;
  • Professional advisers; and
  • Contractors supporting our business.

These providers may use personal information only to provide services to us or as otherwise allowed by their agreements and applicable law.

B. Business Clients

When Nynecom operates a system on behalf of a client, information submitted through that system may be made available to the client for whom the system is operated.

In those situations, the client may separately determine how it uses the information. Its privacy policy may also apply.

C. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with law, regulation, subpoena, court order, or legal process;
  • Respond to lawful government requests;
  • Protect the rights, safety, property, or security of Nynecom, our clients, users, or others;
  • Investigate fraud, abuse, or security incidents; or
  • Enforce our agreements.

D. Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.

E. With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

7. Mobile Information and Messaging Consent

We do not sell or disclose mobile telephone numbers, text-messaging opt-in information, or text-message consent records to unaffiliated third parties for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for their independent marketing or promotional purposes.

Text-messaging originator opt-in data and consent will not be shared with third parties except service providers and vendors that assist us in delivering the messaging program, or where disclosure is required by law.

This restriction does not prevent us from sharing information with telecommunications providers, messaging platforms, hosting providers, or other processors that help us operate the messaging service.

8. Employment, Contractor, Sales, and Training Applicants

When you apply for a job, contractor role, sales opportunity, Command Center training opportunity, or another position, we may collect and use information to:

  • Review your qualifications;
  • Verify experience and credentials;
  • Communicate about your application;
  • Conduct interviews and evaluations;
  • Assess eligibility for training;
  • Perform lawful reference or background checks;
  • Maintain recruiting records; and
  • Consider you for future opportunities.

Submitting an application does not guarantee an interview, training admission, contractor relationship, or employment.

Where you separately agree to receive recruiting or promotional communications, we may contact you about future opportunities, training programs, events, or Nynecom services. You may unsubscribe at any time.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill the purposes described in this Policy;
  • Provide Services;
  • Maintain business and transaction records;
  • Comply with legal, tax, accounting, and contractual requirements;
  • Resolve disputes;
  • Enforce agreements;
  • Maintain opt-out and suppression records; and
  • Protect against fraud, misuse, or security incidents.

Retention periods vary based on the type of information, the nature of the relationship, legal requirements, and operational needs.

We may retain de-identified or aggregated information that can no longer reasonably identify an individual.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

  • Access controls;
  • Authentication measures;
  • Encryption where appropriate;
  • Vendor controls;
  • Security monitoring;
  • Backups;
  • Employee or contractor confidentiality obligations; and
  • Incident-response procedures.

No website, transmission method, or storage system is completely secure. We therefore cannot guarantee absolute security.

Virginia law requires covered data controllers to maintain reasonable administrative, technical, and physical safeguards appropriate to the volume and nature of the information processed.

11. Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Confirm whether we process your information;
  • Request access to personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Obtain a portable copy of certain information;
  • Opt out of certain targeted advertising, sales, or profiling;
  • Withdraw consent where processing depends on consent; and
  • Appeal a decision concerning a privacy request.

To submit a request, email support@nynecom.com with the subject line Privacy Request.

We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law.

Virginia’s Consumer Data Protection Act applies only when specified processing thresholds are met, including processing at least 100,000 Virginia consumers’ data annually or processing at least 25,000 consumers while deriving more than half of gross revenue from personal-data sales.

When that law applies, covered consumers may have rights involving access, correction, deletion, portability, and certain opt-outs.

12. Third-Party Websites and Services

Our website and Services may contain links to or integrations with third-party websites, platforms, and services.

We do not control those parties’ privacy, security, or information practices. Review their privacy policies before providing information.

13. Children’s Privacy

Our website and Services are intended for adults and business users. They are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.

COPPA imposes special requirements on online services directed to children under 13 or those with actual knowledge that they collect children’s personal information.

If you believe a child under 13 submitted personal information to us, contact support@nynecom.com so we can investigate and take appropriate action.

14. Do Not Track and Preference Signals

Some browsers offer “Do Not Track” settings. Because there is not a universally accepted standard for responding to these signals, our website may not respond to every Do Not Track setting.

Where required by applicable law, we will process recognized opt-out preference signals.

15. International Visitors

Nynecom is based in the United States. Information may be processed and stored in the United States or other countries where our service providers operate.

Those jurisdictions may have privacy laws different from the laws where you reside.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or legal obligations.

The revised version will be posted on our website with an updated “Last Updated” date.

Where required by law, we will provide additional notice or request consent.

17. Contact Us

Questions, complaints, requests, and privacy inquiries may be directed to:

Nynecom LLC
Email: support@nynecom.com
Mailing Address: 237 Marlene Street
Virginia Beach, Virginia 23452
United States

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